LiveChatGenie.com - Live Chat tool for your website
Over the past few years Live Chat and Click-to-Call, have become the most commonly embedded tools in an ecommerce and marketing based websites. There are several companies that provide products and solutions in this space and LiveChatGenie.com is one of them and it’s based out of Noida, India. LiveChatGenie is a Live Chat Software for live help, live support, visitor tracking, and proactive sales support for your web site. It is a software based solution that allows Companies to communicate, or chat, in real time with visitors. You could get the service for as little as $12 per month for one agent.
Following are some of the features that I liked in LiveChatGenie
- Multi Language Chat
- Operator to operator chat transfer - Transfer chats at the click of a mouse to operators with the proper skill set to assist the customer. The receiving operator will see the current chat transcript
- Visitor History - able to view any chats that the user has had in the past, chat date and chat time
- E-mail Chat Transcripts - At the end of the chat session, the customer has the option to have the transcript emailed to him/her.
- Chat transfer facility - If an operator gets disconnected due to any reason then the chat is transferred to another operator automatically
- Provides web based administration
- Provided advanced reports on chat sessions
- Private Branding
LiveChatGenie just provides a live chat solution, however there are lot of other players in the market that provide you a package which includes live chat and click-to-call features, OnState.com is one of them. I really love OnState the reason being they built their entire product on Skype. It’s a Brilliant product. LiveChatGenie has certainly got to do more to compete with big time players like OnState.