Go2IndiaWeb20.com

Over the past few years Live Chat and Click-to-Call, have become the most commonly embedded tools in an ecommerce and marketing based websites. There are several companies that provide products and solutions in this space and LiveChatGenie.com is one of them and it’s based out of Noida, India. LiveChatGenie is a Live Chat Software for live help, live support, visitor tracking, and proactive sales support for your web site. It is a software based solution that allows Companies to communicate, or chat, in real time with visitors. You could get the service for as little as $12 per month for one agent.

Following are some of the features that I liked in LiveChatGenie

• Multi Language Chat
• Operator to operator chat transfer - Transfer chats at the click of a mouse to operators with the proper skill set to assist the customer. The receiving operator will see the current chat transcript
• Visitor History - able to view any chats that the user has had in the past, chat date and chat time
• E-mail Chat Transcripts - At the end of the chat session, the customer has the option to have the transcript emailed to him/her.
• Chat transfer facility - If an operator gets disconnected due to any reason then the chat is transferred to another operator automatically
• Provides web based administration
• Provided advanced reports on chat sessions
• Private Branding

LiveChatGenie just provides a live chat solution, however there are lot of other players in the market that provide you a package which includes live chat and click-to-call features, OnState.com is one of them. I really love OnState the reason being they built their entire product on Skype. It’s a Brilliant product. LiveChatGenie has certainly got to do more to compete with big time players like OnState.

Apple iPhone has lot of features in it, however it does not have an IM application, which is exactly what Mundu does, it provides an IM application for the iPhone. Mundu, an India based web chat provider, provides a comprehensive and feature-rich platform that can power consumer businesses to use Instant Messaging to build, grow and monetize their user communities.

Mundu supports all the major IM applications like ICQ, Yahoo, AIM, MSN and Gtalk. The application consists of three different pages log in, contacts, and chat. You could sign in to multiple accounts simultaneously. FlickIM also provides an IM application for iPhone, however it supports only AIM. So far Mundu is the first IM application for iPhone that supports the entire major IM platform.

Mundu has other products and services as well. One of them is Mundu Radio (radio.mundu.com). It allows you to tune to tens and thousands of radio stations, right on your wireless handset. Mundu Radio has recently won the C|Net Webware 100 award. I believe soon we will be seeing an iPhone edition of Mundu Radio.